Terms of service

Last updated: 20 October 2026

1. Provider and scope

These terms govern the use of climber.gg, operated by Olena Tsiuman, Blumenäckerweg 25, 34128 Kassel, Germany (“we”). Contact: legal@climber.gg.

2. The service

climber.gg is an AI esports coaching service for League of Legends, Valorant, TFT, Dota 2 and CS2. You connect your public game identifiers; we analyse your match history and produce coaching advice you can chat with. Coaching output is informational — we do not guarantee rank gains or specific results.

3. Beta phase

While the service is labelled “beta”, all paid checkouts are disabled and the service is free of charge. Features may change, be interrupted or be reset during the beta. Sections 5–6 apply once paid plans are switched on.

4. Eligibility, accounts and security

You must be 16 or older. Keep your password and any MCP API keys secret and tell us immediately if you suspect compromise. One account per person; you are responsible for activity under your account.

5. Plans, billing and renewals

Free tier: 1 deep analysis per day, no card required.
Pro: $7.99/month or $79/year. Ultimate: $14.99/month or $149/year.
Overage credits: $0.20 (Pro) / $0.15 (Ultimate) per extra deep analysis beyond the daily cap. Current limits and prices are always shown at climber.gg/pricing.
Payments are processed by Polar (merchant of record); your contract for payment processing is with Polar, and prices include applicable VAT where Polar collects it.
Subscriptions renew automatically until cancelled. You can cancel any time in Settings; access continues until the end of the paid period.
Refunds: within 14 days of any payment for a plan — a purchase or a renewal — you can withdraw in Settings or by email to legal@climber.gg; your subscription then ends at once. The 14 days count from your most recent payment for a plan. One full refund per account: the first refund on your account is a full refund. A later withdrawal within the 14 days refunds the unused part of the paid period if you requested an immediate start at checkout (section 6), and otherwise in full; the amount is shown before you confirm. Days are counted in periods of 24 hours from the start of the paid period: every full 24 hours that have passed count as used, and the current, started 24 hours count as used only if you used the service in them. Your statutory right of withdrawal (section 6) is unaffected.

6. Statutory right of withdrawal (consumers in the EU/EEA)

Right of withdrawal. If you are a consumer, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day the contract is concluded, which is the day you buy a plan (a new purchase). The renewal of the same subscription is not a new contract and does not start a new statutory period; the voluntary withdrawal of section 5 still applies to it.

Immediate start. At checkout you expressly request that we begin the service immediately, during the withdrawal period, and you confirm that you understand that if you withdraw within 14 days, you pay for the days already used. We record your request and confirm it to you by email.

Overage credit packs. An overage credit pack is digital content that is not supplied on a tangible medium. Credit packs are not covered by the voluntary refund of section 5. The statutory withdrawal period for a pack is 14 days from the day you buy it; it ends early once supply begins with your consent as described here. At checkout you expressly consent to the immediate supply of the credits during the withdrawal period, and you acknowledge that you lose your right of withdrawal once supply begins. Supply begins when the credits are credited to your account, right after payment. We record your consent and confirm it to you by email. If you did not give that consent, you can still withdraw from your purchase of the pack by a clear statement by email to legal@climber.gg — the function in Settings covers plans only.

How to withdraw. To exercise the right of withdrawal, use the function “Withdraw from contract here” in Settings → Billing, which stays available for 14 days after each payment for a plan, or inform us (Olena Tsiuman, Blumenäckerweg 25, 34128 Kassel, Germany, legal@climber.gg) of your decision to withdraw by a clear statement, for example by email. You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from this contract, we refund all payments received from you for it without undue delay and at the latest within 14 days of the day on which we receive your withdrawal. We use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund. If you requested at checkout that the service begin during the withdrawal period, you pay an amount proportionate to what has been provided until you informed us of your withdrawal, compared with the full coverage of the contract: the total price multiplied by the days used and divided by the days of the paid period, with days counted as in section 5. Without that request on record for your purchase, we refund the full price. The full first refund on your account (section 5) is offered in addition: it is more generous, and it does not limit or replace this statutory right, which remains unaffected.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Olena Tsiuman, Blumenäckerweg 25, 34128 Kassel, Germany, legal@climber.gg:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date.

(*) Delete as appropriate.

7. Acceptable use

No abuse: no scraping or bulk extraction, no resale of AI output as a competing coaching product, no attempts to extract system prompts or circumvent rate limits, no use that violates the terms of the game-data providers (Riot Games, Valve, FACEIT, OpenDota). We may rate-limit or suspend accounts that endanger the service.

8. Third-party content and trademarks

Game data, names and assets belong to their respective owners. climber.gg is not endorsed by Riot Games and does not reflect the views or opinions of Riot Games or anyone officially involved in producing or managing Riot Games properties. Riot Games and all associated properties are trademarks or registered trademarks of Riot Games, Inc. Valve, Steam, Dota 2 and CS2 are trademarks of Valve Corporation. FACEIT is a trademark of its owner.

9. Liability

We are liable without limitation for intent and gross negligence, and for injury to life, body or health. For slight negligence we are liable only for breach of essential contractual obligations (obligations whose fulfilment makes proper performance of the contract possible at all), limited to the foreseeable damage typical for this type of contract. Liability under mandatory law (e.g. product liability) remains unaffected. Coaching advice is provided “as is” as an informational service.

10. Termination

You can delete your account at any time in Settings. We may terminate accounts that breach these terms; for paid accounts we give notice unless the breach makes continued service unreasonable.

11. Governing law and disputes

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, the mandatory consumer-protection rules of your country of habitual residence remain unaffected. We are neither willing nor obliged to participate in dispute-resolution proceedings before a consumer arbitration board (§ 36 VSBG).

12. Changes to these terms

We may amend these terms with effect for the future; for material changes we will notify you by email at least 30 days in advance. If you do not agree, you may terminate before the changes take effect.

13. Contact

legal@climber.gg — see also the Impressum.